1. Introduction
At Zarc Industries, we take privacy seriously—especially for our younger users. This Privacy Policy explains how we collect, use, and protect your information when you use Safexen, our secure and child-friendly application that enables real-time monitoring of door locks, fire alerts, and secure access using QR codes and phone-based login.
Safexen is designed to be safe and appropriate for users of all ages, including children under 13, with a focus on safety and parental control.
2. Information We Collect
We collect minimal data, strictly necessary for the app to function securely and efficiently.
Account & Identity
- Phone number – Used for login and account identification. If the user is under 13, a parent or guardian's number may be required.
Device Permissions
- Camera – Only used to scan QR codes for device pairing or user authentication
Security Event Data
- Door lock/unlock activity
- Fire detection events and timestamps
Technical & Diagnostic
- Device type and OS version
- Anonymous performance logs
Play Store Data Safety Information
Data Collection Summary:
- Personal Information: Phone number for account authentication
- Device Information: Device ID, diagnostics, and performance data
- Photos and Videos: Camera access for QR code scanning only
Data Usage: All data is used solely for app functionality, security monitoring, and safety features. We do not use data for advertising or marketing purposes.
Data Sharing: We do not sell or share personal data with third parties for their marketing purposes.
Security Practices: Data is encrypted in transit using TLS and at rest using industry-standard encryption on AWS servers.
3. Use of Information
We use data for the following purposes:
- To authenticate and manage user accounts
- To provide live safety alerts and monitoring features
- To help parents/guardians monitor connected devices
- To improve app stability and safety
- To comply with relevant legal obligations
4. Children's Privacy (COPPA Compliance)
Our Commitment to Children's Safety
We do not collect personally identifiable information from children under 13 without verifiable parental consent. Parents or guardians may be required to set up accounts or authorize camera access and notifications.
Safexen is child-safe because:
- Does not contain in-app purchases or advertising
- Does not allow public profile creation or open communication features
- Limits data collection to safety-related functionality only
- Requires parental authorization for all critical permissions
Parents can review, manage, or delete their child's information by contacting us at the email below.
5. Data Storage and Security
Your data is securely stored on Amazon Web Services (AWS) using:
- Encrypted communication – All data transmitted using TLS encryption
- Secure authentication – Industry-standard authentication protocols
- Access controls – Role-based access for parental and administrator roles
- Data encryption at rest – All stored data is encrypted using AES-256
6. Data Sharing
We do not sell or share personal data with advertisers. We only share information:
- With trusted service providers (like AWS) that help operate Safexen under strict privacy terms and data processing agreements
- With parents/guardians who manage the account
- When required by law or for safety reasons (e.g., to prevent harm or respond to legal process)
7. Your Rights & Controls
Parents or guardians can:
- Access and review their child's information at any time
- Update or correct any inaccurate information
- Revoke permissions (camera) through app settings
- Request deletion of their child's data from our servers
- Export a copy of all collected data
To exercise these rights, contact us at the email address below.
8. Data Retention
We retain personal information only as long as necessary to provide our services and comply with legal obligations. Security event data is retained for 90 days unless required longer for safety investigations. Account data is deleted within 30 days of account closure.
9. Third-Party Services
Service Providers we use:
- Amazon Web Services (AWS) – Cloud hosting and data storage
- Firebase (Google) – Authentication and real-time notifications
These providers process data on our behalf and are bound by strict data protection agreements. They do not use your data for their own purposes.
10. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through standard contractual clauses and service provider agreements that comply with applicable data protection laws.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be clearly communicated via:
- In-app notification
- Email to the account holder
- Updated "Effective Date" at the top of this policy
Continued use of Safexen after changes constitutes acceptance of the updated policy.
12. Contact Us
For questions, parental support, or to exercise your privacy rights, please contact us:
info@safexen.comZarc Industries
Privacy & Data Protection Team
Response time: Within 48 hours
We're committed to transparency and protecting your family's privacy. If you have any concerns or questions about how we handle your data, please don't hesitate to reach out.